Insite offers New Zealand schools second to none service and support levels. Trained technicians and escalation engineers will deal with you directly, alternatively they can work with your local reseller/contractor and take a proactive approach in resolving any potential challenges. Insite's goal is to provide the best post-sales experience in the industry.
Pre Sales Imaging
Save your school time and money by using Insite's free imaging and hardware configuration service.
Second to none service and support level options
Your school or hardware provider can talk directly with our expert New Zealand based technicians to resolve issues over the phone, or if the product does need to be looked at, you can be sure of a prompt turnaround. Options can include onsite warranties, return to base warranty, locally held spares kits or forward replacement parts as and when appropriate.
Empowered, helpful experience from the first contact
Insite aspires to offer an excellent level of product and solution knowledge. As a member of the Intel Premier Provider programme, Insite receives notification of field issues, the latest resolutions and 24 hour follow-the-sun technical support for hardware escalation. Also a member of the Microsoft Gold partner programme, Insite maintains strong product knowledge across Microsoft server and desktop OS and application products. By having these close relationships with suppliers and ongoing internal development means our staff and partners are constantly up-to-date on latest product offerings. This helps us to quickly resolve a wide variety of problems at first contact.
Broad problem solving abilities
Insite engineers and their resellers have a broad range of troubleshooting skills covering our core hardware, common operating system software, applications and networking.
Capability to support the most demanding environments
Insite and our resellers take an active and responsible role in providing comprehensive technical support for our products. Jointly we can provide a comprehensive suite of technical support offerings equal in capability to any multinational provider, but with the added value of local knowledge and understanding of how computing products are used in New Zealand schools.