- Service Our goal is to do everything we can by providing quality, built to order products at competitive prices.
- Warranty Forward replacement parts or a return to base warranty
- E Quoter enables you to configure, quote & order, giving you 24 hour access to pricing, products & build to order products.
- Experience Our people are friendly knowledgeable & highly skilled with years of computer industry experience
- Quality Insite source the latest in computing technology from around the world
- NZ We are proud that Insite is 100% owned & operated, With a branches in the north & south island
Through its reseller network, Insite offers customers second to none service and support levels. Trained technicians and escalation engineers will deal with you directly and take a proactive approach. Insite's goal is to provide the best post-sales experience in the industry.
Empowered, helpful experience from the first contact
Insite aspires to offer an excellent level of product and solution knowledge. Our close relationships with suppliers and ongoing internal development mean our staff are constantly up-to-date on latest product offerings. This helps us to quickly resolve a wide variety of problems at first contact.
Insite engineers have a broad range of troubleshooting skills covering our core hardware, common operating system software, applications and networking. In most situations comprehensive support is offered to customers free of charge; however Insite also offers enhanced chargeable technical support for customers.
Insite maintains tight links with key vendors and participates actively in their training programs. As a member of the Intel Premier Provider programme, Insite receives notification of field issues, the latest resolutions and 24 hour follow-the-sun technical support for hardware escalation. Also as a member of the Microsoft Gold partner programme, Insite maintains strong product knowledge across Microsoft server and desktop OS and application products.
From pre-announcement through to product end-of-life, Insite takes an active and responsible role in providing comprehensive technical support for our products. Through our reseller network, Insite can provide a comprehensive suite of technical support offerings equal in capability to any multinational provider, but with the added value of local knowledge and understanding of how computing products are used in local business.
Talk directly with our locally based expert technicians to resolve issues over the phone, or if the product does need to be looked at, you can be sure of a prompt turnaround and repair time (usually same day repair).